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Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

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13/07/2021SoftwarePrinting services unavailable

All printing on campus and all printing from Royal Holloway-managed devices was stopped in order for essential maintenance to be carried out.

 

If you receive a prompt to update and restart your computer, please do so. These updates are required  to start the process to reinstate printing functions. 

We are gradually restoring service. If you have an urgent need for print services, please contact the IT Service Desk. 

 

Whilst we work on this issue, you will not be able to use any printers on campus and, if you are working from home on a computer provided by the College, you will not be able to print at home. This includes the ‘Print to PDF’ function.

08/07/2021SoftwareCAMPUS CONNECT / BANNER Planned Maintenance - 10PM Friday 9 July to 10PM Saturday 10 July

Please be aware that from 22:00 BST on Friday, 9th July until 22:00 BST on Saturday (10th July), Banner and Campus Connect will be undergoing essential systems maintenance. During this time, Banner, Campus Connect, and Attendance Tracking will be unavailable.

All maintenance should be completed by 22:00 BST, Saturday (10th July). After that, if you encounter a problem logging-in, please wait five minutes and try again – if the problem persists, please raise a ticket with the IT Service Desk (itservicedesk@rhul.ac.uk).

 

Students wishing to make an online fee payment can still do so at https://intranet.royalholloway.ac.uk/epay/

Information of all available payment methods can be found at https://intranet.royalholloway.ac.uk/students/money/fees/home.aspx

Students wishing to make an extension application can still do so at http://extensions.royalholloway.ac.uk

08/07/2021SoftwareMOODLE MAINTENANCE - Monday 12 July 7:00AM to 7:30AM

We are performing essential maintenance on Moodle from 7AM until 7:30AM on Monday 12 July, during this time Moodle will not be available.

11/11/2020CustomerApple MacOS Upgrade to Big Sur 12th November

A number of applications that you may use at Royal Holloway are not supported on Big Sur and may not work correctly, including GlobalProtect (the VPN), Sophos (antivirus), MATLAB, Mathematica, SPSS.

We strongly recommend that all Mac users check your commonly-used apps for compatibility with OS 11 before you choose to install it. Please see more information here.

13/07/2020CustomerPhishing Emails and Cyber Security issues

If you have clicked on any links you believe are spam, contact the IT Service Desk and immediately change your password.

If you clicked on a link and entered your details please change your password immediately, run an antivirus scan, check your mailbox rules and notify the IT Service Desk.

Please use the "Report as Phishing" button if you are using Outlook. This is the most effective way to alert us of spam and phishing emails.

For more information about cyber security at Royal Holloway, please visit our intranet pages: rhul.ac.uk/cybersecurity.

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.


View past outages >