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Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

ResolvedTypeTitleDescription
12/11/2020CustomerMOODLE change to the way you log in/Token ID error

Token errors resolved by account provisioning, change to log in method is not 10+ weeks old. 

11/11/2020SoftwareSTUDENT EMAIL CHANGES - Update 13th July

complete

11/11/2020NetworkResolved: Kingswood Network Issue

resolved

11/11/2020SoftwareTURNITIN not generating similarity reports

resolved

11/11/2020SoftwareResource Booker Application issues

resolved

10/11/2020SoftwareFIGSHARE Login Error: HTTP 500

Figshare login issues have been fixed.

10/11/2020SoftwareClosed: Dashboards unavailable from 17:00 for at least 30 minutes

Maintenance complete.

10/11/2020SoftwareClosed: CAMPUS CONNECT will be unavailable between 22:00 - 03:00 GMT on 6/7 November 2020

Maintenance complete.

02/11/2020SoftwareCAMPUS CONNECT/ BANNER - Planned Maintenance Saturday 24 Oct 6:30AM to Sunday 25 Oct 12PM

Maintenance complete.

21/10/2020SoftwareTeams Error: You're missing out! Ask your admin to enable Microsoft Teams for Royal Holloway University of London

resolved

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