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Contact: Email: / Web: / Telephone: 01784 41 4321

10/12/2019SoftwareCAMPUS CONNECT and BANNER: Planned Maintenance Saturday and Sunday 14-15th December

Campus Connect will be unavailable on Saturday 14 December from 6:00am to 6:00pm and Sunday 15 December from 6:00am to 6:00pm GMT (Greenwich Mean Time) due to scheduled system maintenance work.

Students wishing to make an online fee payment can still do so at

Information of all available payment methods can be found at

Students wishing to make an extension application can still do so at

For further questions, please contact the Student Services Centre at Email:, Telephone: 01784 276641 or visit them in the Davison Building.

06/12/2019SoftwarePure unavailable 4pm Tues 10th Dec to 5pm Weds 11th Dec due to Upgrade

Pure will be upgraded to v5.16.1 from Tuesday 10th - Wednesday 11th December. Pure and Pure profiles will be unavailable to users from 16:00 on Tuesday 10th December until approximately 17:00 on Wednesday 11th December.


Kind regards,Royal Holloway IT ServicesEmail: / Web: / Telephone: 01784 41 4321

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.

22/08/2019CustomerPhishing Emails and Cyber Security issues

If you are in any doubt about an email you receive that you suspect may be a phishing scam please do not interact with it.

If unfortunately you have clicked on a link or given personal details please change your password immediately and report the incident to us so we can minimise the extent of the problem.

We have a lot of useful information to help you on our web site too.  Please check our Cyber security page here:

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