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Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

UpdatedTypeTitleDescription
04/08/2020SoftwareMyView is unavailable - Tuesday 4 August 10AM until Wednesday 5 Aug 12:00 noon

MyView is currently unavailable, while we undertake emergency work to make the absence management function available. We estimate MyView will be available by noon on Wednesday 5 August.

13/07/2020SoftwareSTUDENT EMAIL CHANGES - Update 13th July

We are undertaking essential work to make changes to our infrastructure to improve student and staff experience from September 2020. Find out more by visiting rhul.ac.uk/it

STUDENTS will need to reconnect mail apps to receive email. Email can be accessed as normal at mail.live.rhul.ac.uk

ALUMNI email access is expected to be available from Thursday 16 July at mail.alumni.rhul.ac.uk . Your new username is in the format ABCD123@alumni.rhul.ac.uk and you will have to reconnect your mail apps to receive email.

13/07/2020CustomerPhishing Emails and Cyber Security issues

If you have clicked on any links you believe are spam, contact the IT Service Desk and immediately change your password.

If you clicked on a link and entered your details please change your password immediately, run an antivirus scan, check your mailbox rules and notify the IT Service Desk.

Please use the "Report as Phishing" button if you are using Outlook. This is the most effective way to alert us of spam and phishing emails.

For more information about cyber security at Royal Holloway, please visit our intranet pages: rhul.ac.uk/cybersecurity.

12/06/2020SoftwareFIGSHARE Login Error: HTTP 500

There is a known error HTTP 500 when logging in to Figshare - royalholloway.figshare.com. If you experience this error, please go back to the login page and try again, and you will be able to log in second time. If you continue to see the error and cannot log in, please contact the IT Service Desk.

31/03/2020SoftwareCommon Issue - VPN disconnects

The most common causes of VPN disconnecting are connection issues or contention on home broadband. If your VPN connection is not stable please try the following.

1. Restart your home router

2. Connect to your home router using an ethernet cable if at all possible.

3. If using Wifi, move as close to your router as possible to improve signal strength.

There is more information about VPN on the IT Services support pages.

STUDENTS: https://intranet.royalholloway.ac.uk/students/help-support/it-services/access-off-campus/access-off-campus.aspx

STAFF: https://intranet.royalholloway.ac.uk/staff/it-services/off-campus-access/being-prepared-to-work-remotely.aspx

24/03/2020SoftwareTeams Error: You're missing out! Ask your admin to enable Microsoft Teams for Royal Holloway University of London

This error happens because your student account is not licensed for Microsoft Teams, however you can use it as a guest. When you are invited to join a Teams Meeting, please use the Web version and join as a Guest (do not Sign In).

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.


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