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Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

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13/04/2021HardwarePlanned Maintenance in Huntersdale Data Centre

We will be undertaking routine maintenance in one of our data centres on 14 April 2021. You may experience some intermittent disruption to our services while we complete this work. If you experience an issue please wait and try again.

Moodle and Microsoft 365 services, including email, will be unaffected.

26/03/2021SoftwareMOODLE ARCHIVE 2016/17 - Decommission on 14 April

We will be decommissioning the Moodle archive for 2016/17 on 14 April 2021. This means that the archive will be unavailable from that date, and all data removed.

If you need to download anything from the archive, you will be able to do so until 23:59 on 13 April 2021.

If you have any questions or require any assistance, please email the IT Service Desk with the subject line ‘FAO RTL: Moodle 16/17 decommission’.

11/11/2020CustomerApple MacOS Upgrade to Big Sur 12th November

A number of applications that you may use at Royal Holloway are not supported on Big Sur and may not work correctly, including GlobalProtect (the VPN), Sophos (antivirus), MATLAB, Mathematica, SPSS.

We strongly recommend that all Mac users check your commonly-used apps for compatibility with OS 11 before you choose to install it. Please see more information here.

13/07/2020CustomerPhishing Emails and Cyber Security issues

If you have clicked on any links you believe are spam, contact the IT Service Desk and immediately change your password.

If you clicked on a link and entered your details please change your password immediately, run an antivirus scan, check your mailbox rules and notify the IT Service Desk.

Please use the "Report as Phishing" button if you are using Outlook. This is the most effective way to alert us of spam and phishing emails.

For more information about cyber security at Royal Holloway, please visit our intranet pages: rhul.ac.uk/cybersecurity.

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.


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