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20/02/2020SoftwareTuesday 25th Feb 17:30-23:45 EMS/Footprints unavailable due to planned maintenance

The Footprints enquiry management system will not be available for access between 5.30 pm and 11.45 pm (latest) on 25th Feb due to essential maintenance.

Email enquiries received during this time will be queued up and processed when the EMS is back online.

During the maintenance window, staff members will not be able to submit car parking registration requests. If you need to register vehicles needing a parking permit on the evening of Tues 25th Feb or for Wed 26th Feb or Thurs 27th Feb please do so well in advance of 25th February.

Thank you for your patience.

Royal Holloway IT Services

20/12/2019CustomerPhishing Emails and Cyber Security issues

We are experiencing a high volume of spam messages being sent to Royal Holloway email addresses. Whilst we do have measures in place to prevent spam messages from reaching you, some messages may make it to your inbox.

If you believe that an email you receive is phishing and/or spam, do not interact with it and forward it to

If you have clicked on any links you believe are spam, contact the IT Service Desk and immediately change your password.

For more information about cyber security at Royal Holloway, please visit our intranet pages:

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.

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