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Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

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20/10/2021SoftwareBanner Maintenance: 23rd Oct from 02:00 - 09:00 BST

 

Please be aware that from 02:00 - 09:00 BST on Saturday, 23rd Oct., Banner, Campus Connect, Faculty Self-Service, and Attendance Tracking will be undergoing essential systems maintenance. 

During this time, users will be unable to log into Banner, Campus Connect, or the self-service applications such as the Attendance Tracking pages. All maintenance should be completed by 09:00 BST on Saturday, 23rd Oct. 

If you encounter a problem logging-in after this time, please wait five minutes and try again using a private or incognito window – if the problem persists, please raise a ticket with the IT Service Desk (itservicedesk@rhul.ac.uk). 

Students wishing to make an online fee payment can still do so at https://intranet.royalholloway.ac.uk/epay/ Information of all available payment methods can be found at https://intranet.royalholloway.ac.uk/students/money/fees/home.aspx Students wishing to make an extension application can still do so at http://extensions.royalholloway.ac.uk

We apologise in advance for any disruption this might cause, and appreciate your understanding.

13/10/2021NetworkGOWAR Campusnet Wired connections - now working

The wired Campusnet connections in Block F of the Gowar Hall of residence have been restored

11/11/2020CustomerApple MacOS Upgrade to Big Sur 12th November

A number of applications that you may use at Royal Holloway are not supported on Big Sur and may not work correctly, including GlobalProtect (the VPN), Sophos (antivirus), MATLAB, Mathematica, SPSS.

We strongly recommend that all Mac users check your commonly-used apps for compatibility with OS 11 before you choose to install it. Please see more information here.

13/07/2020CustomerPhishing Emails and Cyber Security issues

If you have clicked on any links you believe are spam, contact the IT Service Desk and immediately change your password.

If you clicked on a link and entered your details please change your password immediately, run an antivirus scan, check your mailbox rules and notify the IT Service Desk.

Please use the "Report as Phishing" button if you are using Outlook. This is the most effective way to alert us of spam and phishing emails.

For more information about cyber security at Royal Holloway, please visit our intranet pages: rhul.ac.uk/cybersecurity.

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.


View past outages >