Skip to main content

Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

UpdatedTypeTitleDescription
22/05/2020SoftwareCAMPUS CONNECT & BANNER Planned Maintenance Bank Holiday Monday 25 May 6AM to 8.30 AM

On Monday (25th May) from 06:00 to 08:30 BST, Banner and Campus Connect will be undergoing essential systems maintenance.During this time, users will be unable to login to Banner, and some of the functionality within Campus Connect will be unavailable.

Students wishing to make an online fee payment can still do so at:https://intranet.royalholloway.ac.uk/epay/ Information regarding available payment methods can be found at: https://intranet.royalholloway.ac.uk/students/money/fees/home.aspx Students wishing to make an extension application can still do so at:http://extensions.royalholloway.ac.uk

31/03/2020SoftwareCommon Issue - VPN disconnects

The most common causes of VPN disconnecting are connection issues or contention on home broadband. If your VPN connection is not stable please try the following.

1. Restart your home router

2. Connect to your home router using an ethernet cable if at all possible.

3. If using Wifi, move as close to your router as possible to improve signal strength.

There is more information about VPN on the IT Services support pages.

STUDENTS: https://intranet.royalholloway.ac.uk/students/help-support/it-services/access-off-campus/access-off-campus.aspx

STAFF: https://intranet.royalholloway.ac.uk/staff/it-services/off-campus-access/being-prepared-to-work-remotely.aspx

24/03/2020SoftwareTeams Error: You're missing out! Ask your admin to enable Microsoft Teams for Royal Holloway University of London

This error happens because your student account is not licensed for Microsoft Teams, however you can use it as a guest. When you are invited to join a Teams Meeting, please use the Web version and join as a Guest (do not Sign In).

09/03/2020CustomerPhishing Emails and Cyber Security issues

Monday 9th March: Please note there are phishing emails today claiming to be related to Payroll. Please use the "Report as Phishing" button in Outlook if you received one.  This can be found at the top right of the email.

 

If you clicked on the link and entered your details please change your password immediately, run an antivirus scan, check your mailbox rules and notify the IT Service Desk.

As always, if you have clicked on any links you believe are spam, contact the IT Service Desk and immediately change your password.

For more information about cyber security at Royal Holloway, please visit our intranet pages: rhul.ac.uk/cybersecurity. Kind Regards,

Royal Holloway IT ServicesEmail: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.


View past outages >