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Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

UpdatedTypeTitleDescription
10/12/2019SoftwareCAMPUS CONNECT and BANNER: Planned Maintenance Saturday and Sunday 14-15th December

Campus Connect will be unavailable on Saturday 14 December from 6:00am to 6:00pm and Sunday 15 December from 6:00am to 6:00pm GMT (Greenwich Mean Time) due to scheduled system maintenance work.

Students wishing to make an online fee payment can still do so at https://intranet.royalholloway.ac.uk/epay/

Information of all available payment methods can be found at https://intranet.royalholloway.ac.uk/students/money/fees/home.aspx

Students wishing to make an extension application can still do so at http://extensions.royalholloway.ac.uk

For further questions, please contact the Student Services Centre at Email: studentservices@royalholloway.ac.uk, Telephone: 01784 276641 or visit them in the Davison Building.

06/12/2019SoftwarePure unavailable 4pm Tues 10th Dec to 5pm Weds 11th Dec due to Upgrade

Pure will be upgraded to v5.16.1 from Tuesday 10th - Wednesday 11th December. Pure and Pure profiles will be unavailable to users from 16:00 on Tuesday 10th December until approximately 17:00 on Wednesday 11th December.

 

Kind regards,Royal Holloway IT ServicesEmail: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.

22/08/2019CustomerPhishing Emails and Cyber Security issues

If you are in any doubt about an email you receive that you suspect may be a phishing scam please do not interact with it.

If unfortunately you have clicked on a link or given personal details please change your password immediately and report the incident to us so we can minimise the extent of the problem.

We have a lot of useful information to help you on our web site too.  Please check our Cyber security page here: https://intranet.royalholloway.ac.uk/staff/it-services/cybersecurity/step-by-step-guide-on-how-to-stay-cyber-aware.aspx


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