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Contact: Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

UpdatedTypeTitleDescription
03/07/2020SoftwareSTUDENT EMAIL Planned Downtime - Monday 6th July and Tuesday 7th July

You will be unable to access your student or alumni email account on Monday 6 and Tuesday 7 July. Any emails sent to student or alumni email addresses during this period will not be delivered.

Current students will be able to access their accounts from Wednesday 8 July.

Alumni will be able to log in from Thursday 9 July.

We are undertaking essential work to make changes to our underlying infrastructure. Find out more by visiting rhul.ac.uk/it

01/07/2020SoftwareCAMPUS CONNECT Planned Maintenance - Thursday 2 July 7AM - 9AM

Campus Connect will be unavailable on Thursday 2 July from 7AM to 9AM BST due to scheduled system maintenance work.

Students wishing to make an online fee payment can still do so at https://intranet.royalholloway.ac.uk/epay/

Information of all available payment methods can be found at https://intranet.royalholloway.ac.uk/students/money/fees/home.aspx

Students wishing to make an extension application can still do so at http://extensions.royalholloway.ac.uk

For further questions, please contact the Student Services Centre by email studentservices@royalholloway.ac.uk

12/06/2020SoftwareFIGSHARE Login Error: HTTP 500

There is a known error HTTP 500 when logging in to Figshare - royalholloway.figshare.com. If you experience this error, please go back to the login page and try again, and you will be able to log in second time. If you continue to see the error and cannot log in, please contact the IT Service Desk.

31/03/2020SoftwareCommon Issue - VPN disconnects

The most common causes of VPN disconnecting are connection issues or contention on home broadband. If your VPN connection is not stable please try the following.

1. Restart your home router

2. Connect to your home router using an ethernet cable if at all possible.

3. If using Wifi, move as close to your router as possible to improve signal strength.

There is more information about VPN on the IT Services support pages.

STUDENTS: https://intranet.royalholloway.ac.uk/students/help-support/it-services/access-off-campus/access-off-campus.aspx

STAFF: https://intranet.royalholloway.ac.uk/staff/it-services/off-campus-access/being-prepared-to-work-remotely.aspx

24/03/2020SoftwareTeams Error: You're missing out! Ask your admin to enable Microsoft Teams for Royal Holloway University of London

This error happens because your student account is not licensed for Microsoft Teams, however you can use it as a guest. When you are invited to join a Teams Meeting, please use the Web version and join as a Guest (do not Sign In).

09/03/2020CustomerPhishing Emails and Cyber Security issues

Monday 9th March: Please note there are phishing emails today claiming to be related to Payroll. Please use the "Report as Phishing" button in Outlook if you received one.  This can be found at the top right of the email.

 

If you clicked on the link and entered your details please change your password immediately, run an antivirus scan, check your mailbox rules and notify the IT Service Desk.

As always, if you have clicked on any links you believe are spam, contact the IT Service Desk and immediately change your password.

For more information about cyber security at Royal Holloway, please visit our intranet pages: rhul.ac.uk/cybersecurity. Kind Regards,

Royal Holloway IT ServicesEmail: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321

18/11/2019SoftwareWEBDAV Known Error

There is currently a known issue accessing personal data on the Y Drive using WEBDAV. If you use a WEBDAV client on your mobile device in order to access your Y Drive, you will not be able to open your files. As a workaround while we fix the service, please access your Y Drive using a PC on campus or mapped network locations via VPN.

Other file locations (such as \\ourdata\departments and \\ourdata\workinggroups) are not affected by this issue.


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